Return and Warranty

The need to return your memory is quite uncommon. However, if you do have a problem, we will do our best to amend the problem as quickly as possible.

If you have any questions or concerns about your memory purchase, within the initial 30-day period, please contact Quality Rams at support@qualityrams.com.
We will send you a RMA (return merchandise authorization) form that you will fill out and send back to us with the memory. You have our guarantee that your return will be processed with speed and diligence, and it will be sent back as soon as possible. Returned product without the proper paperwork will not be processed, and will be returned to the sender. The Customer is responsible for return postage, proper packaging along with a RMA form and insurance on all items.

If your product has functional problems even after the 30-day period, it is covered by our limited lifetime warranty. Please contact us via email at support@qualityrams.com.

Physical Damage Policy

Shipping insurance is paid on every product purchased from our store. This is to cover any damage your product incurs en route to its destination. If your product does become damaged, please contact us at support@qualityrams.com. We will quickly replace the product, and solve the issue as soon as possible. The customer is responsible for return postage, proper packaging along with a RMA form and insurance on all items.

Compatibility Problems

If for any reason the memory you purchased has compatibility issues, please email us at support@qualityrams.com. Please provide us with the computer’s manufacture and model in order for us to check compatibility and issue a RMA to get the exchange completed. The Customer is responsible for return postage, proper packaging along with a RMA form and insurance on all items.